ARTISAN BAKER TELLS WHY SHE CHOSE BROOK FOOD
Seems unthinkable now that 12 months earlier we had one of our biggest challenges to date to make in preparation for the opening of our Bakehouse, when we started looking at what would be our most expensive purchase, a deck oven, we froze! We were like rabbits in headlights.
We then started looking at Brook and it’s true their website is like a maze of machinery, we made our decision about what we needed, a x12 tray deck oven, a 60kg spiral mixer and a Laminator, they were pretty much our high ticket items.
So we called the Brook office and and dealt with Ann, she seemed nice and was excited to hear about our plans. We then spent what was weeks going back and fourth refining the order and went to the NEC for a trade show, to see the whites of "Brooks eyes", and see if we could trust the people which for us was a massive part.
Like kids in a sweet shop we glided round the kit, beautiful shiny ovens that were also super stylish (which is always important!). And, with further help, advice and enthusiam we met Ann and the rest of the Brook Team.
Our relationship started there and continues to this day as we share regular updates about our progress, the products we have chosen and their performance which has enabled us to get great consistency in our product range which in turn has rocketed our customer base. This relationship is built on trust of products and people and the desire to succeed for all of us.
Our Polin oven remains the star of our bakehouse, with its devilish good looks and Ferrari engine which ironically we are finding very economical- cold to screaming hot in just over 20 minutes!